Terms & Conditions
1. Parties to the Agreement
The parties to this Agreement are Kayo Mikasa, acting as the Managing Director of Kayzen Coaching, and the client (hereinafter referred to as "Client") who engages in the services provided by Kayzen Coaching.
2. Subject Matter of the Contract
Services: Kayzen Coaching offers individual Health Coaching and Business Coaching services. Health Coaching involves support for optimising personal well-being, while Business Coaching includes coaching for optimising business and marketing operations with additional services such as website creation, branding kits, and professional photography for business purposes. Additionally, educational E-books are provided on relevant topics.
Scope of Services: The coaching services include a comprehensive analysis of the client's health or business goals, and the development of a customised action plan and roadmap to achieve these goals during the coaching period.
3. Pricing and Payment Terms
Pricing: Prices are determined based on an hourly rate, which may vary depending on the scope of services. For specific projects such as website creation or branding kits, a total amount or fixed price will be agreed upon.
Payment Terms: Payments are due either in full prior to the commencement of services or in installments, monthly or every 30 days for the duration of the coaching programme. Payment for additional services such as E-books is due before download, and for add-ons after completion.
4. Conclusion of the Agreement
Conclusion of Contract: The contract is formed following a free initial consultation and mutual agreement to proceed with coaching. The contract will be sent electronically and must be signed by both parties.
5. Limitation of Liability
Kayzen Coaching operates as a coaching service and does not provide medical, legal, financial, or other professional advice beyond the scope of coaching services. The following limitations apply:
Health Coaching Disclaimer: Kayzen Coaching does not diagnose, treat, or provide medical advice. Coaching services are intended for individuals without significant health issues seeking to optimise their well-being. Clients with medical conditions are advised to consult a qualified healthcare provider before starting any coaching programme.
Business Coaching Disclaimer: Kayzen Coaching provides guidance and support in business strategy, branding, and related areas. While efforts are made to provide accurate and timely information, Kayzen Coaching does not guarantee specific business outcomes or financial results. Clients are encouraged to seek professional advice regarding legal, financial, or tax matters from qualified professionals.
Results Disclaimer: Results from coaching sessions may vary and are dependent on individual effort, circumstances, and commitment to the coaching process. Kayzen Coaching does not guarantee specific results or achievements.
Client Responsibilities: Clients are responsible for their decisions, actions, and results arising from coaching sessions. Kayzen Coaching is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the client's use or inability to use the coaching services.
Risk Acknowledgment: Clients acknowledge and accept the risks involved in coaching, including but not limited to changes in personal circumstances, emotional distress, or dissatisfaction with coaching outcomes.
Client's Duty to Inform: Clients are required to promptly inform Kayzen Coaching of any changes in their health status, business circumstances, or any other relevant information that may impact the coaching relationship.
Third-Party Services: Kayzen Coaching may recommend third-party services or products for client convenience. However, Kayzen Coaching is not responsible for the quality, accuracy, or outcomes of services provided by third parties.
Force Majeure: Kayzen Coaching shall not be liable for any failure or delay in performing its obligations under the Contract due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, war, or terrorism.
6. Refunds and Returns Policy
No refunds are available for coaching programmes, E-books, or any other services under any circumstances. Clients dissatisfied with course or programme content should contact Kayzen Coaching for resolution.
7. Data Protection
Personal data is collected, processed, and used in accordance with applicable data protection regulations. Clients have the right to access, correct, and delete their data. Further information is available in Kayzen Coaching's Privacy Policy.
8. Intellectual Property Rights
All content, including plans, resources, documents and other materials, remains the intellectual property of Kayzen Coaching unless otherwise stated. This content may not be reproduced, modified, sold, or otherwise used without explicit permission from Kayzen Coaching.
9. Website and Platform Usage Terms
Clients agree to abide by the terms of use when accessing Kayzen Coaching's website or any digital platform. Unauthorized use or reproduction of materials is prohibited.
10. Changes to the Terms & Conditions
Kayzen Coaching reserves the right to amend these terms at any time. Clients will be informed of changes, and continued use of services constitutes acceptance of the updated terms.
11. Jurisdiction and Applicable Law
Applicable Law and Jurisdiction: These terms and conditions are governed by German law. Heidelberg, Germany, is the exclusive place of jurisdiction for all disputes arising from or related to these terms and conditions.